Customer

A mid/large sized retail service provider managing repairs for electronics, appliances, and mechanical equipment. The client needed a centralized, efficient, and user-friendly digital solution to manage repair workflows, vendor details, customer communications, and service records-scalable for multi-location operations.

Challenge

The client is a USA-based product company with various software offerings across government sectors. The client serchig for trusted software development company to develop document management system software that caters to the Police Department within the USA. The Software will help Police officers/ Super Cops/ Law enforcement agencies, and Justice officials review multiple cases in one place efficiently.

To design and maintain a versatile repair tracking web application capable of streamlining service center operations while supporting high customization, user access control, and real-time data tracking.

Some of the Key challenges of the project were:
  • No existing centralized platform to manage customer repair orders and vendor records.
  • Time-consuming and error-prone manual data entry processes
  • Lack of real-time tracking and visibility into order status
  • No integrated support for image documentation or dynamic ticket generation.
  • Limited communication channels to keep clients informed during service cycles.
  • Required system flexibility to adapt to unique workflows of different departments.
Solutions

We engineered a modern, customizable repair tracking system with the following core capabilities:

1. Dynamic Order Workflow Management
  • Built-in workflow stages (e.g., Received → Diagnosed → Repaired → Delivered) with status tracking, technician notes, and timestamps.
2. Multi-language & Multi-currency Support
  • Enabled global usability by localizing interfaces and supporting varied currencies for invoicing and vendor management.
3. Customer & Vendor Management Module
  • Unified platform to store, update, and filter customer and vendor records, with tagging and history tracking.
4. Image Upload & Capture Integration
  • Users can upload or capture device condition images, attach them to repair orders, and maintain before/after visuals for transparency.
5. Custom Ticket & Receipt Printing
  • Built-in SSRS templates allow generating service slips and receipts with branding, dynamic content, and QR codes.
6. Automated Client Notifications
  • Email triggers configured at each stage of the repair cycle to keep clients updated with estimated timelines and delivery notices.
7. Advanced Search & Filters
  • Users can apply filters by status, customer, device, or date and export records in various formats (Excel, PDF, CSV).
8. Role-Based Access Control
  • Secure access levels defined for admins, technicians, and customer service users with audit logging.
9. Custom Fields & Layouts
  • Admins can configure custom fields and layouts for forms without coding, adapting the system to evolving business needs.
Results

The final product is user friendly web based application, which eliminate paper work and fully digitalized.

Some of the Key challenges of the project were:
  • Achieved 40% reduction in manual order processing time through streamlined workflows.
  • Increased customer satisfaction by 50% with improved communication and transparency
  • Enabled real-time visibility into job statuses across departments and locations
  • Enhanced brand experience with professional, branded service tickets and communication.
  • Supported continuous improvement through easy-to-access historical records and reports.
Technologies

Here are the technologies used to develop this robus app.

Technologies and Tools
  • Platform: ASP.NET Web Application
  • Language: C#, .NET Framework 4.6.2, .NET 6.0
  • Backend: ASP.NET Framework, Entity Framework, Web API
  • Frontend: ASP.NET WebForms, jQuery, Telerik UI
  • Tools: SSRS (SQL Server Reporting Services), Telerik Reporting
  • Database: Microsoft SQL Server

Ready to Build Something Amazing?

Get in touch with Prishusoft – your trusted partner for custom software development. Whether you need a powerful web application or a sleek mobile app, our expert team is here to turn your ideas into reality.

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