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Problem Statement

The client faced multiple operational challenges, including:

  • Lack of centralized visibility into kiosk health and machine status
  • Manual issue tracking, causing delays and inconsistencies in resolution
  • No structured workflow system for assigning and managing technician tasks
  • Difficulty in analyzing machine performance without real-time reports or dashboards
Solution Delivered

We built a comprehensive Kiosk Machine Management Tool that provides backend staff with a user-friendly interface to track kiosk issues, assign tasks, and oversee resolution workflows—all integrated with dashboards and reports for performance monitoring.

Key Features
  • Dynamic Role Management – Assign permissions based on roles and responsibilities
  • User Management – Create, manage, and audit users with activity logs
  • Kiosk Machine Registry – Manage and track each kiosk by unique ID and location
  • Issue/Task Workflow Management - Assign, track, escalate, and resolve machine issues with accountability
  • Interactive Dashboard – Real-time summaries with data visualizations (charts, stats, KPIs)
  • Reporting Module – Generate machine, user, and issue-related reports with SSRS integration
Technologies Used
  • Frontend: Angular 8, TypeScript
  • Backend: ASP.NET MVC
  • Database: Oracle
  • Reporting Tools: SSRS

Ready to Build Something Amazing?

Get in touch with Prishusoft – your trusted partner for custom software development. Whether you need a powerful web application or a sleek mobile app, our expert team is here to turn your ideas into reality.

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