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Customer

A growing retail network that deployed self-service kiosk machines across multiple locations and needed a centralized system to monitor machine health, manage content, track sales, and control customer-facing promotions.

Challenge

The client struggled with managing multiple kiosks distributed across retail outlets. Without a centralized view, they faced:

  • Difficulty in remotely tracking machine status and functionality in real-time.
  • No consolidated view of stock levels, usage patterns, or sales trends per kiosk.
  • Manual setup and configuration of new kiosks, leading to deployment delays.
  • No centralized control of user roles, access permissions, or operational data.
  • Limited insights into machine-specific performance or promotional effectiveness.
Solutions

We developed a centralized Online Control Portal to manage kiosk machines through a modern web-based interface. The system enables remote monitoring, centralized configuration, and real-time data visualization. Core solutions included:

Real-time Machine Monitoring
  • View current status and health of all kiosks using graphical dashboards and alerts.
Kiosk Setup & Configuration
  • Add and manage kiosk install details (location, type, network settings, etc.) easily through web forms.
User & Role Management
  • Define roles like Admin, Technician, Manager with specific access rights to modules and machines.
Stock & Sales Management
  • Track inventory levels and sales per kiosk, generate reports with SSRS integration.
Promotions Module
  • Assign and control kiosk-specific promotions, offers, and banners dynamically.
Customer Module
  • Maintain customer details and analyze kiosk usage patterns linked to loyalty programs.
Reporting & Analytics
  • Export reports in Excel or PDF and gain insights via dynamic charts and visualizations.
Key Features
  • Machine Modules
  • User & Role Management
  • Stock Management
  • Sales & Transaction Reports
  • Promotions Management
  • Customer Management
  • Graphical Views of Machine Health
  • Real-time Kiosk Status Monitoring
Technologies Used
  • Languages & Frameworks: ASP.NET MVC, C#, MS SQL
  • UI Tools: jQuery, JqGrid
  • Reporting: SSRS (SQL Server Reporting Services)
  • Hosting: Azure or on-premise server (based on client’s IT infrastructure)

Ready to Build Something Amazing?

Get in touch with Prishusoft – your trusted partner for custom software development. Whether you need a powerful web application or a sleek mobile app, our expert team is here to turn your ideas into reality.

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