Client Overview
A vehicle retailer and insurance provider needed a centralized system to manage customer vehicles, streamline insurance processing, and automate vehicle maintenance reminders. Their goal was to enhance operational efficiency, reduce human errors, and improve customer service through digital transformation.
Problem Statement
The client struggled with:
- Disorganized customer and vehicle data spread across multiple systems.
- Manual tracking of insurance policies, renewals, and vehicle servicing schedules.
- Lack of automated alerts or service reminders, leading to missed renewals and low customer retention.
- Difficulty generating on-demand insurance documents and reports.
- No integrated platform to manage quotes, vehicle packages, or support requests effectively.
Key Features
- Customer Management Module
- Vehicle Management Module
- Vehicle Package & Quote Module
- Service & Maintenance Tracking
- Automated Notification System
- Help & Support Ticketing
- Online Insurance Document Repository
- Custom Reports with SSRS & PDF Exports
Technologies Used:
- Frontend: Vue.js
- Backend: Node.js, ASP.NET Core Web API
- Database: MS SQL
- Reporting Tools: SSRS, SelectPdf
- Dev Environment: Visual Studio Code
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